How to solve the error“The ECM is not supported”for 2019C CAT Caterpillar ET Diagnostic Adapter III?

If you use the CAT Caterpillar ET Diagnostic Adapter III of the 2019C version of the software to test some older CAT cars, the following prompt appears: This ECU is not supported.Please ensure that the latest version of the service tool is installed.and that the current subscription allows serviceing of this ECU. It may be that the 2019C version of the software does not support this model. Please use the 2015A version of the software. In our CAT Caterpillar ET Diagnostic Adapter III equipment, we will configure both 2015A and 2019C versions of the software. New models can use the Auto Diagnostic tool 2019C software, and older models may need to use the 2015A software. Caterpillar ET Software 2019C Function: This diagnostic app allows you to: View active and logged diagnostics. View events where irregularities occurred and were logged by the ECM. View the status of a group of parameters (temperatures, pressures, etc.) simultaneously. Record and log performance data. Graph a group of status parameters. View the current configuration of an ECM. Change ECM configurations. Perform diagnostic tests. Perform calibrations. Print reports and diagnostic results. Please keep in mind that some ecm settings for example, speed limit requires factory password. The factory password generator is not included in this application